Repair a Rejected Leon KYC Submission
A KYC file can fail because of readability, expiry, age, missing edges or a mismatch with the account. Use the displayed rejection reason to repair one item at a time.
Play at Leon CasinoClassify the failed evidence
Identify whether Leon rejected identity, proof of address, payment ownership or image quality. Save the exact wording and timestamp rather than describing the entire verification as failed.
Check profile consistency
Compare legal name, birth date and residence with the account details. Ask for an official correction when information genuinely changed; do not edit a document or open another profile to manufacture a match.
Create a readable replacement
Photograph the complete document in even light with all edges, issuer and relevant dates visible. Follow the accepted file size, format and recency in the authenticated upload screen.
Record the second decision
Label the replacement, save its upload time and retain the approval or new rejection reference. If it remains unresolved, ask which single requirement is still unmet and connect the answer to the relevant withdrawal.
Questions about this check
Can a readable file still fail?
Yes. It may be expired, incomplete, too old or inconsistent with the profile.
Can I edit an address mismatch?
No. Request a proper profile correction.
Where should I resubmit?
Use the authenticated Leon upload or support route.
Last reviewed: 31 July 2026